Independent public-interest project · Scientific framework under active development · Live public pilot
UXR Documentation
Using UXR to Make Better Choices
Examples of how future UXR scores and evidence could help people compare hospitals, plans, schools, employers, products, cities, laws, and other systems.
UXR is not only a place to report what went wrong. It is intended to turn verified experiences into public knowledge that helps the next person choose better systems.
Customers, patients, workers, students, residents, investors, governments, and other decision-makers should be able to compare not only price and services but also the human burden a system imposes.
Price Is Only One Cost
A lower price may hide hours of waiting, repeated calls, difficult correction, poor accessibility, unclear information, or a lack of meaningful remedy.
Price shows what you pay in money. A Blue Score should help show what you may pay in time, effort, attention, dignity, and control.
See a simple comparison: The Cheapest Option Isn't Always the Lowest Cost.
What People Could Compare
Hospitals and Medical Offices
Waiting burden, referral access, communication, billing clarity, record continuity, respect, accessibility, error correction, and remedy.
Insurance Plans
Care access, referral speed, authorization burden, denial clarity, appeal quality, network accuracy, continuity, and the amount of work shifted onto patients and caregivers.
Schools
Curriculum value, student agency, administrative friction, accessibility, support, instructor and staff treatment, degree usefulness, and correction when the institution makes an error.
Employers
Worker agency, policy clarity, internal tools, management respect, scheduling, accommodations, support, reporting paths, and whether internal metrics reward humane outcomes.
Products and Services
Learning burden, setup time, support, lock-in, failure recovery, accessibility, repairability, cancellation, and total human cost beyond purchase price.
Cities
Travel time, walkability, shade, sidewalks, service access, permitting, public participation, stores and care access, traffic efficiency, safety, and the performance of institutions operating within the city.
Laws, Agencies, Courts, Prisons, and Public Programs
Comprehension, practical access, delay, dignity, contestability, proportional burden, records, due process, remedy, and effects across different populations.
Decision Agency
Information supports agency only when people can understand it, trust it, compare it, and act on it. UXR calls this decision agency.
Why Institutions Would Care
A strong Blue Score could help an institution attract customers, patients, employees, students, residents, investors, contracts, and public trust. Positive visibility turns humane performance into something worth competing for.
Organizations may hire consultants to understand the published target and improve their systems. They may not buy influence over UXR's measurements, methodology, publication decisions, evidence, or rating.
What Must Sit Under the Score
Every score or grade must explain:
- what was measured
- which evidence supports it
- how current the evidence is
- who experienced the burden or benefit
- confidence and uncertainty
- institutional response
- verified changes
- category strengths and weaknesses
The score creates a quick signal. The evidence underneath makes the signal trustworthy.