Independent public-interest evaluations of how systems respect dignity and support agency.
HXR publishes Evaluations of how well human-made systems respect dignity and support practical agency. Supported by Cases and other evidence, they examine good, difficult, and mixed experiences—showing what deserves recognition, what could improve, and how better experiences can benefit people and organizations.
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Evaluations examine a system, product, or practice. Cases preserve bounded experiences that can support, qualify, or challenge those Evaluations. Good experiences and useful practices belong in the record alongside difficulties and improvements.
Counts describe released public records, not how common an experience is or how well an entire organization performs. Read the current project status
These Evaluations recognize useful practices and improvements while preserving the limits of the evidence. Each connects a human benefit with organizational value that can be investigated.
Recognizing useful practice
Value for the person: The City-authored record preserves the request, department, status, date, and response. That continuity can help a resident understand what happened without repeating the story.
Potential value for the organization: Clear records may also reduce duplicate contacts and help staff coordinate. Physical completion, durability, and reliable performance across other requests remain separate questions.
Valuing a good capability within a mixed experience
Value for the person: A contributor values being able to add information to active work. The same experience raises a separate question about talking beside that work without changing it.
Potential value for the organization: Preserving progress may reduce restarts and help people complete useful work with the product. Those organizational benefits are possibilities to test, not measured results.
Preserving credit for an improvement
Value for the person: Adobe documented a change that retains the request to close while a save finishes. It illustrates how software can carry the coordination work for the person.
Potential value for the organization: A dependable workflow may reduce interruption, repeated commands, and support demand. Current-version verification remains open; HXR does not claim credit for Adobe’s historical change.
Independent public-interest project · Developing scientific framework · Built in public
HXR studies how human-made systems affect people’s lives: what works well, what creates avoidable burdens, and what produces mixed results. It publishes evidence-based Evaluations, supported or challenged by bounded Incident Cases and other evidence, to show how systems can respect people’s inherent dignity, strengthen practical agency, and preserve human capacity. Good experiences help people recognize better options and help organizations understand practices worth keeping, improving, and sharing.
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Manual contribution path: Broad self-service case intake remains closed and gated. HXR currently accepts a limited number of good, difficult, or mixed experiences and existing-record updates through a manual first contact. Send Sean a non-sensitive summary; when appropriate, he manually submits it to an HXR intake agent. Sending a contact does not automatically open a case, create a governed receipt, authorize publication, or promise investigation.
Share an experience or update an HXR record — copy any stable Incident or Evaluation ID into the message itself, not the URL.
You understood the next step, had meaningful choices, could correct a mistake, and reached your objective without becoming the coordinator of the system. HXR asks which practices made that possible and what evidence supports the result.
A system may preserve your choices in one interaction and restrict them in another. Evaluations keep those findings and their boundaries visible together.
You spent hours calling, repeating, escalating, traveling, or correcting a failure that should not have reached you.
You accepted the distant appointment, delayed repair, confusing answer, or lost opportunity because challenging it seemed harder than living with it.
The system presented one outcome as normal or final even though a better path, right, or remedy was available.
A caregiver, advocate, employee, or family member absorbed the coordination needed to preserve your objective.
Repeat contacts, transfers, rework, and unresolved outcomes consumed paid labor while also consuming your life.
An average of one avoidable minute per person per day across a population does not mean every person loses exactly one minute every day. One person may lose nothing for weeks while another loses several hours in a single failed interaction.
The average reveals scale. The distribution reveals who actually pays.
HXR examines both. Time is a powerful flagship metric, but it is only one dimension. A system can also affect health, safety, dignified treatment, access, opportunity, practical agency, environmental quality, and recovery.
Explore friction, harm, and invisible taxes
Evaluations are the main analytical artifacts. They assess a defined aspect of a system’s performance. Incident Cases document bounded experiences and may support, challenge, or qualify an Evaluation; a Case is not automatically a conclusion about an entire organization.
Define the person’s objective. Document what happened, what the system enabled or required, what helped or hindered, and what outcome followed.
Test mechanisms, incentives, institutional control, alternatives, and uncertainty without treating accusation as proof.
Assess how the experience recognized dignity and affected practical agency, understanding, time, safety, access, and outcomes. Where burdens exist, ask whether they were necessary, proportionate, fairly distributed, understandable, contestable, and open to remedy.
Recognize effective practices from the outset, explain why they work, and identify where they may transfer. Where change is needed, identify corrective paths, document institutional response, verify implementation, and measure what people and institutions receive back. Improvement and reform serve dignity, agency, and human capacity.
An urgent healthcare referral may fail in several ways. One patient spends hours obtaining reassignment. Another accepts a three-month wait because the system presents it as final. Another never learns that an earlier appointment was available. A caregiver may carry the entire process.
A well-designed referral path would preserve the urgency, explain available choices, and coordinate the handoff without making the patient or caregiver repeatedly restart. That can protect access and agency while reducing repeat contacts and rework for the organization. This is an illustrative comparison, not a measured result from the linked example.
The system should not rely on the most persistent person in the room to make urgency real.
See the specialist-referral example
Good experiences can create value on both sides. Clear choices, reliable handoffs, preserved work, and successful self-service can save people time and effort while reducing repeat contacts, rework, and escalation for companies and other institutions. They may also strengthen trust, repeat use, and staff confidence.
HXR showcases supported examples of good practice and explains the mechanism linking human benefit to organizational value. Observed outcomes, reasonable hypotheses, and unmeasured benefits remain distinct; HXR does not invent savings, retention gains, or return on investment. Dignified treatment and agency matter even when a financial benefit has not been measured.
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HXR is being built in public. It does not yet issue operational Blue Scores or certifications. Organizations cannot buy favorable findings, hidden standards, or control over evidence and publication.
Paid assistance may eventually help institutions meet published standards. It may never change what those standards mean.
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All public HXR documents remain available through the documentation index and complete reviewer packet.
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Human Experience Reform is an independent public-interest project currently hosted on infrastructure provided by Minty Tees. Hosting does not make HXR a Minty Tees division, product line, or commercial program.
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