Human agency can sound abstract until it appears in a system someone already uses. This library shows where design preserves, transfers, constrains, or extracts people's practical ability to understand, choose, act, and recover.
Recognizing Agency in Everyday Systems
• The Light Switch: a familiar control whose relationship between action and result is easy to understand.
• The Specialist Healthcare Referral: urgency, coordination, access, and administrative burden inside healthcare.
• Curb Cuts, Ramps, and the Built Environment: supported agency, accessibility, and benefits that spread beyond the original accommodation.
• Customer Support Loops: repetition, transfer, missing ownership, and institutional drift.
• The Traffic Signal: how infrastructure distributes time, safety, priority, and control.
• When Costs Don't Disappear: how institutional savings can reappear as human work outside the balance sheet.
Using UXR Results to Make Choices
Recognizing a burden is only the first half of the public purpose. UXR should also help the next person act on what has been learned.
• Using UXR to Make Better Choices: hospitals, plans, schools, employers, products, cities, and public systems.
• The Cheapest Option Isn't Always the Lowest Cost: comparing money with time, effort, confusion, risk, and control.
Concepts Behind the Examples
The UXR Taxonomy explains the terms used across these examples, including Human Agency, Administrative Burden, Shared Efficiency, Burden Transfer, and Resolution Knowledge.
Questions for Readers
Which example helps you recognize agency in a system you already encounter? Which comparison would help you make a better decision? Which ordinary process consumes more of your life than its price, policy, or public description reveals?
UXR welcomes examples of both failure and success. A good system deserves to be understood and copied, not merely enjoyed in isolation.